Team Leader/Supervisor

A Team leader or ​supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Who is it for?

Roles for this Apprenticeship can vary, typical job roles include Junior Manager, Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson, and Shift Manager.

Responsibilities

• Supporting managing and developing team members
• Managing projects
• Planning and monitoring workloads and resources
• Delivering operational plans
• Resolving problems
• Building relationships

Programme structure

This is a level 3 apprenticeship standard that has a minimum duration of 12 months. Apprentices will be supported by a qualified tutor and employer to achieve the Team Leader / Supervisor standards, as well as Level 2 Maths and English qualifications.

End Point Assessment methods

• Presentation with Q&A
• Professional Discussion

Progression

On completion, apprentices may choose to register as Associate Members with the Chartered Management Institute and/or the Institute of leadership and management, to support their professional career development and progression.